Sears Auto Centres Case Study
1) The ethical issues involved in the Sears case were as follows:
 Giving false and misleading statements
 Failure to clearly state parts and labour on invoice
 False advertising
 Failure to return parts
Some of these are often still used but Sears ethical issues involved all of these.
2) In this case the management played a strict role. They were in charge of the mechanics behaviour,
and I believe a
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an issue Sears lacks of. But they did their job properly, on time and well; but there real problem is honesty. If they were honest to customers they’d be very good and successful. If discipline was the issue, other factors would have problems, for example just in time factor and organisation ect. However, I do believe discipline is important and should be especially in management since they are mainly in charge of controlling workers.