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Banco do Brasil needs to stay competitive since the banking industry is very fierce. “To remain competitive, Banco do Brasil started looking for ways to deliver innovative banking services and increase customer satisfaction while reducing costs.” (Laudon, 274). To do this, Banco do Brasil has introduced a multiservice network called WAN. “ The bank selected Cisci System’s IGX 8400 services wide-area switch with Voice Network Switching (VNS) to provide speed and intelligence to integrate voice, data and …

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…Managers need to understand what system they require for the job as well as any hidden costs that may arise. The organization needs to make sure that the technology matches their needs as well as looking at reliability, security and connectivity. Just as Banco do Brasil did, organizations need to make a plan in deciding on using any network system and they need to be able to look at all the issues surrounding the decision.