TQM versus BPR ( operation management)

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Introduction In response to business pressures such as globalisation, deregulation and new technology, many companies to undergo reorganization and restructuring in an effort not only to compete but in many cases just to survive. The development and adoption of new business models and the capability to keep pace with the changing manufacturing environment are particularly important to the success of manufacturing business. A manufacturer needs to be able to produce multiple and diverse products, upgrade …

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…Hammer, M. and Champy, J. (1993). Reengineering the Corporation: A Manifesto for Business Revolution, New York: Harper. Harrington, H. J. (1991). Business Process Improvement. New York: McGraw-Hill. Huber, G.P. McDaniel, R.R (1986). 'The Decision Making Paradigm of Organization design'. Management Science 32:5, pp.576-589. Lawler, E. E., Mohrman S. A., and. Ledford G. E (1992). Employee Involvement and Total Quality Management, San Francisco: Jossey-Bass. Rowland, P. and Peppard, J. (1995). The Essence of Business Process Re-Engineering , Prentice Hall PTR.