Hitachi Automotive: Organizational Culture MGT 449: Quality Management and Productivity

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Hitachi Automotive: Organizational Culture Hitachi Automotive Products, Los Angeles (HAP-LA), based in Torrance, is a major remanufacturer of alternators, starters, electronic control units, mass airflow sensors, distributors, and other automotive electronic parts. HAP-LA reports to a corporate office based in Harrodsburg, KY, which in turn reports to the main Hitachi Automotive plant in Katsuta, Japan. As a Japanese based company, HAP-LA's organizational structure and culture is very strongly influenced by the Japanese corporate office, as …

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…team members. This training should include the use of the henko, the proper bow instead of a hand-shake, and how to address the various executives that arrive at the facility. References Davis, Stanley B. and David L. Geotsch. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. Boston, Ma Prentice-Hall, Inc, 2000. Total Quality Management in the Social Services: Theory and Practice. Burton Gummer and Philip McCallion, Eds., Albany, NY: Rockefeller College Press, (1995).